General Policy for Returns:

At Nick Gray Building Plastics, we offer a 100% customer satisfactory guarantee.

Return Rules:

You must request a return for refund within 30 days after the invoice date. No refunds after 30 days. When returning a product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Nick Gray Building Plastics will not be responsible for any shipping loss from your side. The customer must inform Nick Gray Building Plastics of any order discrepancy within 7 days of the delivery date. Physical damage to any product will void the product's warranty. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable. The buyer is always responsible for returns shipping costs and insurance; Nick Gray Building Plastics will not reimburse any customer returns shipping cost. Please allow 2-7 business days to process your return. We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return most items sold by Nick Gray Building Plastics within 30 days from the invoice date for a full refund. Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number. Please note that all items for a refund must be returned in "as new" condition in the original packaging and include all accessories. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error. We cannot accept returns of certain items for a refund, including:
Any item that is returned more than 30 days after delivery .
Any item that is not in its original condition, is physically damaged, or is missing parts.

Return Policy for Exchange or Replacement:

If you would like an exchange, the item(s) returned need to be unused. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. Replacement can be made for the same products and same brand.

Return Shipping Cost:

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

Restocking Fee:

A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.

Cancelled Order or Address Errors:

Cancelled orders must be e-mailed to sales@nick-gray.co.uk no later than 12 hours after ordering the item to avoid cancellation fee and shipping costs. For any refused package or any returns to Nick Gray Building Plastics due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card less the shipping charge.

Return Procedure:

Customers are solely responsible for shipping any returned products to Nick Gray Building Plastics. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacturer. Nick Gray Building Plastics will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches or excessive wear. Please allow 2 to 7 business days to process your returns. For further assistance please e-mail to sales@nick-gray.co.uk.